物流政策

Shipping Policy

Shipping and Delivery Policy – XM LLC

XM LLC is committed to delivering your orders quickly and safely. Please read the following shipping information carefully.

1. Order Processing Time
Orders will be processed within 1–2 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods and Delivery Times

We offer two shipping options: Standard Shipping and Expedited Shipping. Delivery times vary by destination:

Shipping Method    Estimated Delivery Time    Notes
Standard Shipping    7–15 business days    Available for most international destinations
Expedited Shipping    3–7 business days    Additional fees apply

The delivery times above are estimates; actual delivery times may vary due to customs, weather, or other uncontrollable factors.

3. Shipping Costs
Shipping costs are calculated at checkout based on the order's weight, dimensions, and destination.
Eligible orders may qualify for free shipping.
4. Order Tracking
Once your order has shipped, you will receive a tracking number via email.
You can check your order status at any time using the carrier's tracking system.
5. Customs, Duties, and Taxes
International orders may be subject to customs fees, import duties, or taxes.
Customers are responsible for any additional charges levied by their country.
XM LLC is not liable for customs delays or associated fees.
6. Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us within 7 days of delivery.
Upon verification, we will work with the carrier to resolve the issue or arrange a replacement.
7. Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team:

Email: support@xm-llc.com
WhatsApp / 18627979010